Shipping policy

Thank you for shopping with Hobby Box Place. This Shipping Policy explains how we process, ship, and deliver orders placed through hobbyboxplace.shop.

1. Shipping Area

We currently ship orders within the United States.

If you have questions about delivery to a specific location, please contact our customer service team before placing your order.

2. Order Processing Time

Orders are generally processed within 1–3 business days.

Orders are normally processed Monday through Friday, excluding applicable holidays.

The processing period begins after your order and payment have been successfully confirmed.

3. Shipping Time

After your order has been processed and shipped, the estimated delivery time is:

5–12 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, and other circumstances outside our reasonable control.

4. Shipping Cost

We currently offer FREE SHIPPING on all orders shipped within the United States.

There are no standard shipping charges added to your order at checkout.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email.

When tracking information is available, the email may include a tracking number that allows you to monitor the progress of your shipment through the applicable carrier.

Please allow some time for tracking information to become active after the package has been shipped.

6. Shipping Address

Please make sure that your shipping address is accurate and complete when placing your order.

Hobby Box Place is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after placing your order, contact us as soon as possible.

7. Delayed Deliveries

Although we work to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Carrier delays

  • Severe weather

  • Holidays

  • High shipping volumes

  • Incorrect or incomplete addresses

  • Transportation disruptions

  • Other unforeseen circumstances

If your order appears to be significantly delayed, please contact our customer service team.

8. Lost or Missing Packages

If your tracking information indicates that a package was delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

If you still cannot locate the package, contact us at:

support@hobbyboxplace.shop

We will review the available shipping information and assist you with the next steps.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping packaging

  • A description of the damage

We will review the situation and work with you toward an appropriate solution in accordance with our Return and Refund Policy and applicable law.

10. Contact Us

Hobby Box Place
36 Artaud Ave
Lake Providence, Louisiana 71254
United States

Email: support@hobbyboxplace.shop
Phone: +1 327 324 5660