FAQ

Orders

How can I place an order?

Select the product you would like to purchase, add it to your shopping cart, and proceed to checkout. Enter your shipping and payment information and complete your order.

You will normally receive an order confirmation by email after your order has been successfully placed.

How long does it take to process my order?

Orders are generally processed within 1–3 business days.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. We may be able to cancel your order if it has not yet been processed or shipped.

Once an order has been shipped, you may need to follow our return procedure.

Shipping

How long does shipping take?

Our estimated shipping time is 5–12 business days after your order has been processed.

Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Is shipping free?

Yes. We currently offer free shipping on all orders within the United States.

Do you provide tracking information?

When tracking information is available, you may receive a shipping confirmation email containing your tracking number after your order has been shipped.

Where do you ship?

We currently ship orders within the United States.

Returns and Refunds

Can I return my order?

Yes. We offer a 30-day return period, subject to the conditions described in our Return and Refund Policy.

Applicable statutory consumer rights are not affected by our voluntary return policy.

How do I request a return?

Contact us before sending your item back.

Email: support@hobbyboxplace.shop
Phone: +1 327 324 5660

Please include your order number and details about the item you would like to return.

How long does a refund take?

Once your return has been approved, refunds are generally processed within 5–10 business days.

The time for the funds to appear in your account depends on your bank or payment provider.

What if I receive a damaged or incorrect item?

Contact us as soon as possible and provide your order number and, if possible, photographs of the product and packaging.

We will review the issue and work with you to find an appropriate solution.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout.

Depending on availability, these may include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods shown during checkout

Are my payment details secure?

Payments are processed through secure third-party payment providers. We generally do not store complete credit card information when it is processed directly by the payment provider.

Customer Service

How can I contact Hobby Box Place?

Hobby Box Place
36 Artaud Ave
Lake Providence, Louisiana 71254
United States

Email: support@hobbyboxplace.shop
Phone: +1 327 324 5660

What are your customer service hours?

Our customer service is available:

Monday–Friday: 9:00 AM–6:00 PM

We are closed on weekends and U.S. holidays.

We aim to respond to inquiries within 24–48 business hours.