Refund policy

Thank you for shopping with Hobby Box Place. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for our voluntary 30-day return policy, the item should be unused and returned in its original condition and packaging.

Your statutory consumer rights, where applicable, remain unaffected.

2. Return Conditions

To be eligible for a return, the product should:

  • Be unused and in its original condition

  • Be returned in the original packaging whenever possible

  • Include all accessories, manuals, tags, and other included items

  • Include your order number or proof of purchase

Returns that do not meet these conditions may be refused where permitted by applicable law.

3. Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

  • Personalized or custom-made products

  • Digital products after delivery or performance has begun with the required consent

  • Sealed products that are not suitable for return for health or hygiene reasons once the seal has been opened

  • Products specifically identified as non-returnable

4. How to Request a Return

To request a return, please contact our customer service team before sending the product back.

Hobby Box Place
Email: support@hobbyboxplace.shop
Phone: +1 327 324 5660

Please provide, where possible:

  • Your full name

  • Order number

  • Email address used for the order

  • Reason for the return

  • Photos of the product if it is damaged, defective, or incorrect

We will provide further return instructions after reviewing your request.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Refund processing normally takes 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide photographs of the product and packaging when available.

After reviewing the issue, we will work with you to provide an appropriate solution, which may include a replacement, exchange, repair, or refund, as applicable.

7. Return Shipping Costs

For voluntary returns, the customer is generally responsible for the return shipping costs unless otherwise stated.

If the return is required because we sent an incorrect, defective, or damaged product, we will work with you regarding the applicable return shipping costs.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We can only guarantee cancellation before the order has been processed or shipped. If the order has already been shipped, you may need to follow the applicable return procedure.

9. Contact Us

Hobby Box Place
36 Artaud Ave
Lake Providence, Louisiana 71254
United States

Email: support@hobbyboxplace.shop
Phone: +1 327 324 5660